Shipping policy

Thank you for shopping with Byar Sports Supply. This policy explains our shipping costs, estimated delivery times and what to do if there is a problem with your order.

Order Processing

Orders are normally processed within 1–3 working days. Orders placed on weekends or UK bank holidays will begin processing on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

During busy periods, product launches and public holidays, processing may take slightly longer.

UK Delivery

Delivery estimates begin once your order has been dispatched, not when the order is placed.

International Delivery

International delivery may be available to selected countries. Available services, estimated delivery times and shipping charges will be displayed at checkout.

International customers are responsible for any customs duties, import taxes or handling fees charged by their country. These charges are not included in the product or delivery price unless clearly stated at checkout.

Customs processing may cause delays outside our control.

Pre-Order and Supplier-Ordered Products

Products marked as “pre-order” or “supplier ordered” may have longer delivery times. The estimated dispatch or delivery period will be clearly displayed on the relevant product page.

If an order contains both in-stock and pre-order products, the entire order may be dispatched together once all items are available. Contact us before ordering if you would prefer the available items to be sent separately, as an additional delivery charge may apply.

Delivery Addresses

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned because the address was incorrect, incomplete or delivery was refused, the customer may be required to pay the cost of sending it again.

Tracking

Where tracking is available, your tracking number will be included in your dispatch confirmation email. Please allow up to 24–48 hours for the tracking information to update.

Delayed Orders

Delivery dates are estimates and cannot be guaranteed. Delays may occasionally occur because of courier disruption, severe weather, customs checks, peak periods or other circumstances outside our control.

Lost Packages

If tracking indicates that your package has been lost, please contact us so we can investigate the matter with the courier.

We may need to wait for the courier to complete its investigation before arranging a replacement or refund. This does not affect your statutory rights.

Damaged Packages

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within [48 hours/seven days] of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the item
  • Photographs of the packaging and delivery label

Keep the item and all original packaging until we confirm the next steps.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please:

  1. Check around the delivery location and any designated safe place.
  2. Ask other members of your household and nearby neighbours.
  3. Contact the courier using your tracking number.
  4. Contact us at [EMAIL ADDRESS] if the package is still missing.

We will help you raise an investigation with the courier.

Failed Delivery and Unclaimed Packages

If delivery is unsuccessful, the courier may leave instructions for redelivery or collection.

Packages that are not collected may be returned to us. If you request redelivery, you may be responsible for the additional shipping cost. If you request a refund, the original delivery charge and reasonable return-to-sender costs may be deducted where legally permitted.

Split Deliveries

We may send items from the same order separately. If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping unless this was agreed with you beforehand.

Contact Us

For questions about shipping or an existing order, contact:

Motion Sports Supply
Email: [EMAIL ADDRESS]
Business address: [BUSINESS ADDRESS]
Customer service hours: [DAYS AND HOURS]

Please include your full name and order number when contacting us.